Refund policy
Your satisfaction is guaranteed. If you're not happy with your coffee for any reason, contact us within 30 days of receiving your order and we'll make it right — no questions asked.
Because coffee is a fresh, perishable product, we don't require you to ship anything back. Simply reach out and let us know what went wrong, and we'll arrange a replacement or a full refund.
Damaged, Defective, or Wrong Item
If your order arrives damaged, or you received the wrong roast, let us know right away and we'll send a replacement or refund immediately. If it's convenient, a quick photo helps us improve, but it's not required.
Subscriptions
You're always in control of your subscription. Change your delivery frequency, skip a shipment, pause, or cancel anytime through your account — no long-term commitment and no cancellation fees. Any recurring order can be adjusted or canceled before it's roasted and shipped.
How Refunds Work
Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to post it.
Questions
We're here to help. Reach us anytime at coffee@movaracoffeeroasters.com and we'll take care of you.